Privacy Policy
Last Updated:
02 December 2025
This Privacy Policy (“Policy”) describes how Errandsbuddy Services (“Errandsbuddy”, “we”, “us”, or “our”) collects, uses, discloses,
and protects the personal data of individuals (“you”, “your”, or “users”) who use our services within the Federal Republic of Nigeria.
This Policy is prepared in accordance with the provisions of the Nigeria Data Protection Regulation, 2019 (NDPR).
This Privacy Policy (“Policy”) describes how Errandsbuddy Services (“Errandsbuddy”, “we”, “us”, or “our”) collects, uses, discloses,
and protects the personal data of individuals (“you”, “your”, or “users”) who use our services within the Federal Republic of Nigeria. This Policy is prepared in accordance with the provisions of the Nigeria Data Protection Regulation, 2019 (NDPR).
This Privacy Policy (“Policy”) describes how Errandsbuddy Services (“Errandsbuddy”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal data of individuals (“you”, “your”, or “users”) who use our services within the Federal Republic of Nigeria. This Policy is prepared in accordance with the provisions of the Nigeria Data Protection Regulation, 2019 (NDPR).
INTRODUCTION
Errandsbuddy Services operates in Abuja, Nigeria, providing on-demand convenience services including market errands,
grocery shopping, meal preparation, and home cleaning. We are committed to safeguarding the privacy of our customers
and ensuring that personal data is handled in compliance with applicable data protection laws and regulations.
By engaging our services or communicating with us via WhatsApp or other channels, you acknowledge that you have read
and understood this Policy and consent to the processing of your personal data as described herein.
Errandsbuddy Services operates in Abuja, Nigeria, providing on-demand convenience services including market errands, grocery shopping, meal preparation, and home cleaning. We are committed to safeguarding the privacy of our customers and ensuring that personal data is handled in compliance with applicable data protection laws and regulations.
By engaging our services or communicating with us via WhatsApp or other channels, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Errandsbuddy Services operates in Abuja, Nigeria, providing on-demand convenience services including market errands, grocery shopping, meal preparation, and home cleaning. We are committed to safeguarding the privacy
of our customers and ensuring that personal data is handled in compliance with applicable data protection laws
and regulations.
By engaging our services or communicating with us via WhatsApp or other channels, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
PERSONAL DATA WE COLLECT
We collect and process only the personal data necessary for the performance of our services, which includes the following:
First Name
Last Name
Phone Number
Delivery Address
We may also collect technical data through cookies and analytics tools, as described in Section 8 below.
PURPOSE OF DATA COLLECTION
The personal data collected by Errandsbuddy Services is used solely for the following lawful purposes:
To process and manage service requests and deliveries.
To communicate with customers regarding orders, updates, or inquiries.
To improve service quality, operational efficiency, and customer experience.
To send relevant marketing and promotional information via WhatsApp or email, where consent has been given.
To comply with legal or regulatory obligations under Nigerian law.
DATA RETENTION
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for,
including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may
retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a
prospect of litigation in respect to our relationship with you.
In some circumstances you can ask us to delete your data. In some circumstances, we will anonymize your
personal data (so that it can no longer be associated with you) for research or statistical purposes,
in which case we may use this information indefinitely without further notice to you.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a
prospect of litigation in respect to our relationship with you.
In some circumstances you can ask us to delete your data. In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
DATA SECURITY
We use secure servers and encryption to protect your data. Access to user information is strictly controlled
and only available to authorized personnel for support or system improvement. We store your data only
as long as necessary to provide services, comply with laws, or improve system performance.
You may request data deletion at any time.
We use secure servers and encryption to protect your data. Access to user information is strictly controlled and only available to authorized personnel for support or system improvement. We store your data only as long as necessary to provide services, comply with laws, or improve system performance. You may request data deletion at any time.
DATA SHARING AND DISCLOSURE
Errandsbuddy Services integrate third party for communication and collection of data and to comply
with standard data protection practices we do not share, sell, or disclose personal data to any third
parties except as required by
law or with your explicit consent.
Errandsbuddy Services integrate third party for communication and collection of data and to comply with standard data protection practices we do not share, sell, or disclose personal data to any third parties except as required by law or with your explicit consent.
COOKIES AND ANALYTICS
Our platforms use cookies and similar technologies to improve user experience and analyze service performance.
We utilize: Google Analytics – to collect anonymous usage statistics and improve website functionality.
WhatsApp Business API – to manage and respond to customer communications.
Users may adjust cookie settings through their browser preferences to manage or disable cookies.
However, disabling cookies may affect the functionality of certain features.
Our platforms use cookies and similar technologies to improve user experience and analyze service performance. We utilize: Google Analytics – to collect anonymous usage statistics and improve website functionality. WhatsApp Business API – to manage and respond to customer communications. Users may adjust cookie settings through their browser preferences to manage or disable cookies. However, disabling cookies may affect the functionality of certain features.
DIRECT MARKETING
With your consent, Errandsbuddy Services may send promotional or marketing messages via WhatsApp
or email. You have the right to opt-out of receiving such communications at any time by contacting
us at support@errandsbuddy.com or by following the opt-out instructions included in each communication.
With your consent, Errandsbuddy Services may send promotional or marketing messages via WhatsApp or email. You have the right to opt-out of receiving such communications at any time by contacting us at support@errandsbuddy.com or by following the opt-out instructions included in each communication.
DATA SUBJECT RIGHTS
Under the Nigeria Data Protection Regulation (NDPR), you have the following rights concerning your personal data:
Right of Access – to request a copy of your personal data.
Right to Rectification – to correct inaccurate or incomplete data.
Right to Erasure – to request deletion of your data, subject to legal or contractual restrictions.
Right to Object – to object to processing based on legitimate interests or for direct marketing.
Right to Data Portability – to obtain and reuse your data across different services.
Right to Withdraw Consent – to withdraw your consent at any time, without affecting the lawfulness of prior processing.
Requests to exercise any of these rights should be directed to support@errandsbuddy.com. We will respond within
a reasonable time frame, in accordance with NDPR requirements.
CHILDREN’S PRIVACY
Errandsbuddy Services does not knowingly collect or process personal data of individuals under the age of 18.
If we become aware that personal data of a minor has been collected inadvertently,
we will take steps to delete such data promptly.
Errandsbuddy Services does not knowingly collect or process personal data of individuals under the age of 18. If we become aware that personal data of a minor has been collected inadvertently, we will take steps to delete such data promptly.
CHANGES TO THIS POLICY
Errandsbuddy Services reserves the right to amend this Privacy Policy from time to time to reflect changes
in legal, technical, or business developments. The updated version will be published with a revised
Last Updated 02 December 2025
Errandsbuddy Services reserves the right to amend this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The updated version will be published with a revised “Last Updated”
02 December 2025
CONTACT INFORMATION
For any inquiries, complaints, or requests concerning this Policy or your personal data,
please contact us at:Email: support@errandsbuddy.com